http://bcr.disqus.com/Lee's new and improved better communication results blogenWed, 24 Aug 2005 11:03:55 -0000http://www.leehopkins.net/2005/08/24/notebookland-has-great-customer-service/#comment-22697055<p>Just to be fair to Dell... my article was about my drifting away from them because of the buzz I was hearing. I've never owned one of their products, and my friends who do seem satisfied.</p><p>Laptops and PCs are a commodity, so you can only "brand" the ease of purchase, delivery, and service. That's where Dell seems to be stepping down... Bad sign.</p><p>What's worse for them is that I was warned off.... they didn't get a chance to make the sale.</p>Allan JenkinsWed, 24 Aug 2005 11:03:55 -0000